CSAE Policy

Last updated: July 31, 2025

At 2gather, we are committed to maintaining a safe, respectful, and responsible platform for all users. Protecting children from sexual exploitation and abuse is a core part of that commitment. This document outlines our policies and procedures to prevent, report, and respond to CSAE-related incidents on the 2gather app.

Questions or concerns? Reading this CSAE Policy will help you understand our commitment to child safety. If you have any questions or concerns, please contact us at support@2gather.in.

1. Zero-Tolerance Policy

2gather has a strict zero-tolerance policy against:

  • Child Sexual Abuse Material (CSAM), including images, videos, text, or links that involve or depict sexual exploitation of children.
  • Grooming behaviours, including attempts to manipulate or deceive minors for sexual purposes.
  • Sexual solicitation, harassment, or exploitation involving children.
  • Any content or conduct that violates child protection laws or our community standards.

Violations will result in:

  • Immediate content removal
  • Permanent suspension of accounts
  • Reporting to law enforcement or national authorities, as applicable

2. In-App Reporting Mechanism

We empower our users to help keep the platform safe through accessible, in-app reporting tools. Users can report:

  • Suspicious user profiles
  • Inappropriate or harmful messages
  • Media or links that violate our child safety policies

How to Report:

  • Tap the "Report" option available on user profiles, posts, or messages
  • Or email us directly at support@2gather.in

All reports are reviewed by our moderation team as a high priority.

3. Response Procedures

When CSAE-related content or behavior is reported or detected:

  • Our team will immediately investigate and take necessary action within 24 hours
  • Verified content will be removed, and offending accounts banned permanently
  • If legally required, the case will be reported to:
  • Local law enforcement
  • INHOPE (International Association of Internet Hotlines)
  • NCMEC (National Center for Missing & Exploited Children) or relevant jurisdictional authorities

We also retain necessary data to assist law enforcement investigations while complying with privacy laws.

4. Compliance and Training

  • 2gather complies with child protection laws in all countries where we operate
  • Our moderation team receives specialized training in identifying and handling CSAE cases
  • We conduct internal reviews of reported incidents and improve detection tools regularly

5. Designated CSAE Compliance Officer

We have appointed a dedicated officer to manage CSAE-related practices and coordinate with regulators or platform partners.

Name: Keshav Agarwal
Email: keshav@2gather.in
Role: Safety & Compliance Manager, 2gather

6. Policy Integration

This CSAE policy is part of our broader Trust and Safety commitment, and is referenced in:

  • Our Terms of Service
  • Privacy Policy
  • Community Guidelines

7. Updates to this Policy

This policy may be updated periodically to reflect new regulations, platform changes, or safety learnings. We will notify users of material updates and adjust our internal procedures accordingly.

📍 Contact Us

If you have questions or comments about this policy, you may email us at support@2gather.in or contact us by post at:

2gather
GEETBIH TECH LLP
Prabhat Residency 3rd floor
Mangal Pandey Road
Siliguri, West Bengal 734001
India

For legal or regulatory inquiries, contact Keshav Agarwal at keshav@2gather.in

Thank you for choosing 2gather. We are committed to protecting children and ensuring a safe experience on our platform.

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